What is your returns and exchanges policy?
From the moment you visit our store, our number one goal is to make your experience as enjoyable and seamless as possible! We STRIVE for perfection with every order no matter how small or large from start to finish. However, mistakes do happen! No worries! Day One. will make it right!
In the event that you are not 100% satisfied with any item you purchase, we accept returns on any item that is unworn and has the hang-tag intact. This applies to any product shipped with defects in material or craftmanship. The request for a refund must be made within 14 days from when the delivery was made to you.
Please contact firstname.lastname@example.org to approve a return. We reserve the right to deny refund to sender without prior return approval.
Once my return/exchange has been approved, what next?
Upon approval of return/exchanges you will receive a prepaid shipping label via email. Once we receive your return, we will inspect and process your refund within 1-2 business days. After the return has been approved, please allow up to 14 days to receive your refund.